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Showing posts from April, 2009

COBIT User Guide for Service Managers

COBIT Download - Free for ISACA members, cheap for everyone else!
Aimed at providing specific guidance on how to use COBIT when performing a particular role, this guide focuses on service managers, providing them a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities. It facilitates easier use and adoption of COBIT and ITIL concepts and approaches, and encourages integration of COBIT with ITIL.
Download here

IT Ops or IT Slops? Definitions Matter: Part One

This blog was written by Kevin Behr, co-author of Visible Ops
You can visit Kevin's blog at: http://blog.kevinbehr.com/

“I wish we had dedicated project resources. I am so busy with operations that I just don’t have time for projects.”

“Why does every IT issue get escalated to my top network and security people?”

“I don’t care if you have enough time. I need this stuff done now.”

“It takes me more time to fill out a change request than to make the actual change.”

“We spend over 70% of our time doing operations which only leaves me 10-15% to work on projects after I read my email.”

Sound Familiar?

I love the provocative statement that Goldratt made (I paraphrase):

“Technology CAN (not does) provide value IF and only IF it diminishes a business constraint.”
Before you go off emailing me that technology has many other values please reflect deeply on this statement. Please reflect deeply on what business value IT provides.

I love the notion of continuity that the “diminishes” brings to the stat…

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