Reference Models
In 1999 the US Federal Government
took a step toward improving the quality, performance, delivery and support of IT-based
services. This step was the creation of the Federal Enterprise Architecture
Framework (FEAF).
This framework consists of five reference models. A reference model is an abstract or logical framework or structure that describes the interconnections between ideas, concepts, elements or components that make up a whole system. We can look to the FEAF reference models as a guide for how we might approach an ITSM implementation regardless of industry or organizational structure.
Performance Reference Model: Used to measure the performance of major IT investments This equates to a CSI or Metrics Program Business Reference Model: Process-driven structure that describe business operations regardless of the organization that performs them This equates to a Service Portfolio framework Services Reference Model: Classification of service components and elements with respect to ho…
This framework consists of five reference models. A reference model is an abstract or logical framework or structure that describes the interconnections between ideas, concepts, elements or components that make up a whole system. We can look to the FEAF reference models as a guide for how we might approach an ITSM implementation regardless of industry or organizational structure.
Performance Reference Model: Used to measure the performance of major IT investments This equates to a CSI or Metrics Program Business Reference Model: Process-driven structure that describe business operations regardless of the organization that performs them This equates to a Service Portfolio framework Services Reference Model: Classification of service components and elements with respect to ho…