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Showing posts from July, 2014

Why become an ITIL Expert?

Are you a manager or practitioner in the IT Service Management Profession?Would you like to advance in your IT career?Perhaps you have many years’ experience in IT and service management and would like to increase your credibility.
According to information on ITIL-officialsite, ”The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.  Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.  Candidates who achieve ITIL Expert level will also satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.” The ITIL qualifications scheme offers a modular approach to the ITIL framework. In this scheme, candidates are free to select from a variety of qualifications which fo…

Cloud Services and Warranty Processes

As business organizations opt for support from the cloud to provision Software, Platform, or Infrastructure services the need for warranty through the service value chain becomes paramount. Service warranty is gained by achieving specified levels of availability, capacity, continuity, and security.  The dynamic, nature of the business and varied demand from multiple customers and user profiles must be considered when defining and investing in cloud architectures.  Each customer will expect that only their application or service will be delivered to users when in fact multiple customer and user communities could be leverage from the scalability and shared resources in the cloud.
Availability/Capacity and the Cloud
Service providers must gain assurance that multiple instances of the same application are delivered in a scalable manner.  In order to ensure availability and leverage capacity on demand additional tools and technologies such as load balancing, server virtualization, applicatio…

Velocity

Velocity, it’s just such a cool word!  When I type it, it just has to be italicized.   When I say it, I think of a speeding red Ferrari, a fighter jet or Superman zooming through the air to save Louis Lane from certain doom.  It’s one of my favorite TV channels.  In the world of Dev-Ops, Scrum and Agile it’s the rate at which a team converts items to “DONE” in a single Sprint, usually calculated in Story Points and is really one of the pillars of the DevOps.
DevOps is a response to the symbiotic relationship of software development and IT Service Management and the historical disconnect that has usually separated these two very critical and interdependent functions.  This divide has often manifested itself as conflict and inefficiency. The purpose being to help an organization rapidly produce softwareproducts and services while ensuringcommunication, collaboration and integration between these diverse professional groups. Development is usually of the mindset where change is the thing t…

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