Posts

Showing posts from October, 2016

CASM and the 3 Ways

Image
Agile Service Management ensures that ITSM processes reflect Agile values and are designed with “just enough “control and structure in order to effectively and efficiently deliver services that facilitate customer outcomes when and how they are needed.  We accomplish this by adapting Agile practices to ITSM process design.  Implement service management in small, integrated increments and ensure that ITSM processes reflect Agile values from initial design through CSI.
By being able to incorporate a variety of tools from many practices, the Certified Agile Service Manager (CASM) can engage both the operations and development sides of the organization when defining and documenting processes, engaging in a major project or just move through these steps as part of an improvement project.   By incorporating these DevOps principles along with the CASM role, we can begin to incorporate the idea of process and functional integration much earlier in the development lifecycle.  It allows us to …

Agile Process … What?! Is That an Oxymoron?

To survive in today’s competitive business climate organization’s must respond quickly to their customers’ evolving needs and desires.How many times have you heard that? We know from experience that an agile culture where agility is gained through people, process and tools can enable organizations to gain market share and competitive advantage.And still, more organizations than not silo agile principles to software and product development. Ever wonder why, as an industry, we are not getting the types of returns that are expected from our efforts?
Agile software development alone will not get us there!  Other factors include: Ability to quickly respond to customer feedback and needs – Customer engagement.An understanding that the customer and business requirements are dynamic and that we must have agile processes in place to respond to them. (Not only agile development)Sustained innovation and speed from idea to end of life for the service and processes.Increased employee engagement, cre…

Process Design

I looked up “Process Design” and found:
“The activity of determining the workflow, equipment needs and implementation requirements for a particular process. Process design typically uses a number of tools including flowcharting, process simulationsoftware and scale models.” 
Hmm… that is good but “So What”?  Why should a service provider care about process?  I have heard some say that process is secondary to automation.  Okay, sounds good, but then we have to consider, “What are we going to automate?”
Every Certified Process Design Engineer knows that when it comes to process we are talking about activity.  The key is that we need just enough process and just enough governance to meet requirements.  Process design contributes to our ability to balance speed and agility with stability.   Having good process design allows for a smooth service belt that delivers value to customers and also gives a service provider the ability to meet business and customer demand at a cost that won’t break …

DevOps & the Top 5 Predictors of IT Performance

DevOps is here and it seems to be what everyone in ITSM is buzzing about. So what are the goals and how do we know it’s not just the next hot kitchen color for this year?  DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals while leveraging agile, lean and traditional ITSM practices.
Stakeholders on the development side will include, but not be limited to, all of the people involved in developing software products and services.  On the operations side it will include, but not be limited to, all of the people involved in delivering and managing those software products and services and the underlying IT infrastructure on which it is being delivered.
 The goals are to better align IT responsiveness to business needs, smaller more frequent releases, reduce risk, increase flow, improve quality and reduce time to market. These can only be accomplished by understanding the enti…

Search This Blog