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Showing posts from September, 2018

Kickstart ITIL 4

ITIL 4 is coming! ITSM Academy is working hand and hand with the experts to ensure you achieve your mission. ITIL 4 Updates will be kept current for you so that you can stay the course. As a Global Strategic Partner of AXELOS (the owners of ITIL) we have been working with their teams, and the global community, to help ensure that ITIL 4 is "worth the wait".

ITSM professionals have the opportunity to expand on the work, effort and skillsets that they gained from ITIL v3 and allow newcomers the opportunity to accelerate their ITSM and transformation initiatives. ITIL 4 will help us all to accelerate our productivity and to integrate Best Practices across the entire organization for real transformation and business value.

Kickstart Your JourneyPrepare NOW for ITIL 4 by becoming a Certified ITIL Practitioner. Stay the course my friends. Danger! Danger … Warning Will Robinson!! Don’t back off on your education, training and leadership now. As AXELOS rolls out ITIL 4, the timing is…

Why I am Excited to Attend the DevSecOps Engineering Class

The opportunity exists to reinvent security and to do this we must redefine the roles and practices of security engineering. Information is available faster than the speed of your connection and cybersecurity risk is everywhere! 
Empowerment to change begins with getting level set on what DevSecOps really is and how to move fast to get there. That is why I am excited to attend the DevSecOps Engineering class and to acquire the DevSecOps Engineer certification!
Digital Transformations are not only real, they are accelerating. IT systems and software literally drive the world and that makes every business a digital tech business. Along with that is a proliferation of apps, devices and opportunities. Those opportunities are not always honorable; hackers abound. DevSecOps is a mindset that “everyone is responsible for security” with the goal of safely distributing security decisions at speed and scale to those who hold the highest level of context without sacrificing the safety required.…

Golden Keys to Unlock Agile Success

Communication and Education before Collaboration 
An engineer attending a recent DevOps FND class for certification said “OMGosh! I have been trying to do DevOps and I really did not understand what it really was!” He knew that a self-organizing team was defined as a group of motivated individuals who work together toward a goal, have the authority to take decisions and readily adapt to changing demands. Solutions are derived from inter team collaboration. Innovation is the name of the game for digital transformations. All true but … “authority” without ability is dangerous. 
Let’s not forget that before these teams are able to recommend innovative ideas for improvement that we must communicate the strategy and outcomes that deliver value. Also true is the fact that we must educate teams to continuously enhance their skills. 
Challenge: During your next virtual or face to face meeting with staff, ask a few questions to validate that all are on the same page. You could ask “What is Agil…

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