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Showing posts from October, 2019

ITIL 4 - Direct, Plan and Improve (DPI)

Every successful organization in the world must strive to create a “learning and improving” culture that permeates all areas of operation. 

The ITIL 4 Qualification Scheme has two main streams for advanced learning and certification:
The ITIL Managing Professional,The ITIL Strategic Leader
Direct, Plan and Improve is so critical it has become the universal module, that stars as a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams. 
The ITIL 4 Direct, Plan and Improve (DPI) training and certification course provides individuals with the real-world skills necessary to create a learning and improving IT organization. This class will focus on working holistically and aligns with principles from AGILE, LEAN and Continuous Delivery optimization. Leaders, practitioners, and all service management professionals understand that strategy is key and will walk away with a strong and effective basis for strategic direction.

Learners acquire an understandi…

ITIL 4 – Create, Deliver and Support (CDS)

Create, Deliver and Support (CDS) is one of many content areas of focus within the ITIL 4 guidance. It is included in the ITIL 4 schema for ITIL Specialist certification and is one of the many modules contained in the Managing Professional Transition class


Create, Deliver, and Support (Training and Certification) is an advanced course that requires the ITIL 4 Foundation knowledge and certification. It takes a deeper dive into core areas of holistic thinking and application by understanding clearly; the Service Value System, Service Value Chain and the Anatomy of a Value Stream.

To create, deliver and support services, specialists need a broad set of competencies to meet the dynamic need and demand for digital services.

Proficiencies gained will help professionals optimize end to end value and must expand beyond tech to include such things as: 
Radical soft skills that take communication, leadership, and innovation to the next levelAbility to provide opportunities for…

Transition to ITIL 4 – Managing Professional Transition (MPT) - 17 ITIL V3 Credits Required

If you have ITIL Expert Certification or 17 ITIL v3 Credits you are eligible to transition UP! 

The Managing Professional Transition certification classes are filling up quickly, and are only available for a limited to, so we recommend that you grab your seat..."while the getting is good" :-). 

ITIL 4 Foundation is NOT a prerequisite. However, the Foundation course provides exposure to concepts and practices which aren't covered in MPT. The ITIL 4 Foundation Module of MPT will give you a good introduction to the Service Value System, The Service Value Chain, Service Relationships and more. Reach out to the Academy team for your discount on your ITIL 4 Foundation training.

Managing Professional Transition will start you on your journey for new ways of thinking and new ways to approach best practice and like any other bridge or transition class, it has a short shelf life!

The Managing Professional Transition Course covers:
Key ITIL 4 concepts And from the advanced courses:…

ITIL 4 Guiding Principles - Optimize and Automate

Henry Ford did not invent the car. Providers of automobiles during the 1800’s were ok creating cars as toys for the very rich. Henry Ford, on the other hand, was interested in the experience of the common man and created an automobile that was within the economic reach of the average American. Ford developed a method of manufacturing that optimized his resources and lowered the cost of manufacturing. His motto was to simplify, simplify, simplify! Henry Ford knew how to apply common sense to new ideas. His ability to simplify and to optimize solutions to otherwise complicated and insurmountable problems made him the great pioneer of his time. 
This blog is one in a series for the seven guiding principles from ITIL 4best practices. To optimize means to make the best or most effective use of a situation, an opportunity, or of a resource. Get started on your journey today! Optimize and Automate! 
The idea to “Optimize and Automate” is not new to manufacturing and the same concepts tha…