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Showing posts from April, 2020

How to Move and SHIFT the CULTURE!

There are three core frameworks that can help us to shift the way we think, do work, and ultimately shape the behaviors and values that are the heartbeat of our organizations - CULTURE! Each of these models can be used to identify, analyze, and move an organization to new heights, new ways of collaborating and increasing speed and value for service consumers.

Models for learning how to "Shift the Culture!”
Erickson Model – Identifies the stages of psychosocial development 
The Erickson Model helps as a starting point for “Where are we now?”.
Westrum Model – Focus here is on the organizational types:  - Pathological
 - Bureaucratic
 - Generative 

The Westrum Model helps providers get detail on the behaviors within their organization and teams. 
Laloux’s Culture Model – Frederic Laloux’s model provides a clear picture of how culture may evolve in an organization. Laloux expands the concepts of the two previous models.
The model comes from Reinventing Organizations – a landmark book …

Culture Hack Required!

The risk is below the water and we are headed right towards it. Organizational Transformations, Business Transformations and IT Transformations are all at their very core really CULTURE Transformations! 



Ok friends, I’ve loaded this one up. For a deeper dive into some of the topics addressed in this blog, be sure to click on the embedded­­ links provided.

Culture must be considered to Drive Stakeholder Value - This is POWERFUL!

Think about how a culture shift enables the following:
Mapping the customer journey with all touchpoints and interactions. You can potentially map the customer journey and map the stakeholder’s roles and responsibilities brilliantly, but what about the cultural shift to enable these stakeholders? Without it we will likely fall short of our goals.If we have any hope of converting demand into value via IT-enabled services – culture is key! Properly designing XLAs, SLAs and meaningful measurement models.  Without culture, the risk is high that even if you have a…