tag:blogger.com,1999:blog-8629446136600632828.post3998734805266030282..comments2024-03-16T07:08:43.752-04:00Comments on ITSM Professor: The Service Design Package (SDP)Professor P. Ross S. Wisehttp://www.blogger.com/profile/02119578069290425456noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-8629446136600632828.post-42702922359150165192015-12-03T11:23:18.764-05:002015-12-03T11:23:18.764-05:00Hi Paul,
The short answer is that the SDP would h...Hi Paul,<br /><br />The short answer is that the SDP would have ALL of the documents and information related to how the app was designed and developed including any policies or known compliance or other constraints. The purpose of the SDP is to provide a living set of knowledge assets that can be passed around the lifecycle for use in each stage (e.g., deployment, operations, support, updating, etc.)<br /><br />The ProfessorProfessor P. Ross S. Wisehttps://www.blogger.com/profile/02119578069290425456noreply@blogger.comtag:blogger.com,1999:blog-8629446136600632828.post-19264067207661882252015-10-19T12:31:56.616-04:002015-10-19T12:31:56.616-04:00hi,
if i am designing an app for my university in...hi,<br /><br />if i am designing an app for my university in order to pay the fees and all,what would be the compliance requirements ,Architectural constraints and interface requirements in designing the service design package?<br /><br />Thanks<br />PolyAnonymoushttps://www.blogger.com/profile/15299025860222745173noreply@blogger.comtag:blogger.com,1999:blog-8629446136600632828.post-80630551808339250122013-02-27T12:23:05.500-05:002013-02-27T12:23:05.500-05:00I'm sure many companies have examples of how t...I'm sure many companies have examples of how they follow the "guidelines", it is neither inappropriate or impossible. The whole point is not to reinvent wheels. Surely examples do not need to be prescriptive Anonymoushttps://www.blogger.com/profile/17531417374762077275noreply@blogger.comtag:blogger.com,1999:blog-8629446136600632828.post-48309604390154574092011-08-10T00:30:12.995-04:002011-08-10T00:30:12.995-04:00One of the big improvements with the recent public...One of the big improvements with the recent publication of ITIL 2011 is that the guidance includes a lot of templates in the appendices. At the end of Service Design are appendices that list the typical contents of an SDP, the Capacity Plan, SLAs and OLAs, Service Acceptance Criteria, etc.Bradyhttps://www.blogger.com/profile/14905320419846930395noreply@blogger.comtag:blogger.com,1999:blog-8629446136600632828.post-11190926927292585072011-08-10T00:29:28.538-04:002011-08-10T00:29:28.538-04:00One of the big improvements with the recent public...One of the big improvements with the recent publication of ITIL 2011 is that the guidance includes a lot of templates in the appendices. At the end of Service Design are appendices that list the typical contents of an SDP, the Capacity Plan, SLAs and OLAs, Service Acceptance Criteria, etc.Bradyhttps://www.blogger.com/profile/14905320419846930395noreply@blogger.comtag:blogger.com,1999:blog-8629446136600632828.post-77055123720302623792011-08-09T16:19:47.798-04:002011-08-09T16:19:47.798-04:00Hi 'Professor'
Spot on message. Funny how...Hi 'Professor'<br /><br />Spot on message. Funny how folk expect ITIL to be simply rolled out to the 'edges' of an organization just by opening the Core Publications. We have put together a series of articles entitled ' Itil in Practice' which maybe of interest to you, take a look at www.itilnews.com . If you consider it we would like to publish your SDP article. <br />Anyway, great article and of great value and benefit to those thinking of or are adopting ITIL best management practices.<br />Kind regards<br />SteveSteve@itilnews.comhttps://www.blogger.com/profile/08772338191325283246noreply@blogger.com