Skip to main content

Posts

Showing posts with the label ChatOps

ITIL 4 Guiding Principles - Keep It Simple - Take Two

If there is a way to make something complex it seems like we as IT Service Providers have that technique down to an art. Last week an ITIL 4 Foundation student asked, “Why is that?" The human brain is an intricate organ weighing on average about three pounds. There are about eleven billion neurons and one hundred trillion connections in your brain. The brain is the command central of everything that we think, everything you say and yes, of every solution that we might come up with. Our brain is thirsty for information. The more information we allow in the more eager our brain gets. This cycle generates a demand for stimulation. The more complex something becomes, the more stimulated our brain becomes. Hmmm, this might explain why so many become addicted to tech!     This guiding principle “Keep IT Simple” is just that… SIMPLE! The difficult task is going to be how do we ensure that we have “Just Enough” process and governance moving forward but also how do w

How ITIL 4 and SRE align with DevOps

In the early days of DevOps, there was a lot of debate about the ongoing relevancy of ITIL and IT service management (ITSM) in a faster-paced agile and DevOps world. Thankfully, that debate is coming to an end. ITSM processes are still essential, but, like all aspects of IT, they too must transform. Recent updates to ITIL  (ITIL 4), as well as increased interest in site reliability engineering (SRE), are providing new insights into how to manage services in a digital world. Here's a look at ITIL 4 and SRE and how each underpins the "Three Ways of DevOps," as defined in The Phoenix Project, by Gene Kim, Kevin Behr, and George Spafford.‎ What is ITIL 4?  ITIL 4 is the next evolution of the well-known service management framework from Axelos. It introduces a new Service Value System (SVS) that's supported by the guiding principles from the ITIL Practitioner Guidance publication. The framework eases into its alignment with DevOps and agile through a bi-mo

Continuous Delivery Architecture, A Rainbow of Tools

The Age  of Architecture   Architecture is one of those universal roles that no matter the job, it's critical you have a good understanding of the architecture to be successful in both development and operations. As with any architectural role, there are so many moving parts that if you can’t see the machine for the cog you’ll never be able to master your craft. The problem seems that because of the siloed nature of the business no one but those in architecture gets the lay of the land, it is in this challenge, Continuous Delivery Architecture was created to help ALL practitioners understand not only the big picture but the why and how every component is vital to success. What’s In The Toolbox To help you get an idea of the sheer quantity of tools that will be at your disposal I’ll give you the highlights reel. It starts with what we call a collective body of knowledge. This is a collection of materials (books, blogs, websites, etc.) to help you on your journey to learn. Th