Skip to main content

Posts

Showing posts with the label ITIL V3

Happy Retirement ITIL© v3 Foundation! Passing the Torch to ITIL 4!

Retirement is a time that marks a new beginning. It’s a major transition that isn’t always easy. This is  true whether it relates to the retirement of people, or a technology, or as is the case with ITIL v3 Foundation, a certification. Like other major transitions, the retirement of ITIL v3 Foundation has sparked a variety of emotions and concerns. On a positive note, we can look back fondly on ITIL v3 and celebrate the progress that it has enabled us to make in terms of promoting the value of service management. It helped us to understand what processes are and the importance of continually improving those processes. It also paved the way for us to understand the importance of aligning service management with business requirements. Concerns, however, have started to creep in. Is ITIL v3 enough in the digital age? Or perhaps more importantly, is ITIL v3 too much when viewed through the lens of adjacent ways of work such as Agile, Lean, and DevOps? Have our processes become unnecessaril

We’re Good With ITIL® v3… or Are We?

By Donna Knapp We sometimes hear from organizations that they are “good with ITIL® v3”. We’d like to encourage an alternative point of view. AXELOS launched ITIL 4 in February 2019 and since then, the world has changed dramatically. COVID-19 has taught us all that the need for organizations to undergo a digital transformation is paramount to survival, as is the need to understand and leverage emerging disruptive technologies. But let’s be honest, that’s been the case long before a global pandemic changed our landscape. The gap between those able to benefit from the digital age and those who are not has been widening since the 1990s. What COVID-19 has done is accelerate the digital transformation processes in organizations. According  to a McKinsey survey of executives, “companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years”. Let’s accept the reality of that… things have sped up dramatically,

ITIL and PMBOK

Thanks for the great question Beverly. ITIL V3 and PMBOK Project Management are both best practices that fall under the larger umbrella of IT Service Management (or really just overall Service Management). ITIL focuses on the lifecycle of services, while PMBOK focuses on the lifecycle of projects. Services are all of the things we do to deliver value to our customers. In effect services are a type of product. Projects are temporary (short term) endeavors we undertake to accomplish specific outputs. So we can look at projects as one mechanism or vehicle for establishing and delivering services, products, solutions, etc. The decision as to undertake a project will be made as a result of ITIL Service Strategy and Service Design. The project team may then use PMBOK best practices for accomplishing the goal, objective or output identified during Strategy and Design. Conceptually this places Project Management roughly equivalent to ITIL Service Transition activities (with some overlap to Ser