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Showing posts with the label Kotter

The Best of CSI, Part 4

Kotter's Principle - Head to Heart Originally Published on April 5, 2010 The other day I was researching John P. Kotter’s Eight Steps for Transforming your Organization. This approach for organizational change is discussed in Chapter 8 of the Continual Service Improvement (CSI) book. While I was exploring his website: http://www.kotterinternational.com , I came across one of his principles which discusses how to present your vision for strategic change. Communicating the corporate vision for change out to an organization is a critical success factor for the adoption of IT Service Management. I agree with Kotter’s principle that not only do you have to speak to the “Head” but you have to speak to the “Heart”. I am extremely passionate about ITSM and the benefits of CSI. The following quote from his website really spoke to me: “People change because they are shown a truth that influences their feelings, not because they were given endless amounts of logical data. When changing

Quick Wins

Not too long ago we discussed John Kotter’s Eight Steps towards Leading Organizational Change.   The sixth step outlined the necessity of establishing Quick Wins.   As IT Service Management professionals we need to show upper management service improvements within a short time frame.   We also need to get our IT staff on board with the ITIL program and what better way than showing benefits quickly.   I have outlined 10 quick wins, some are for those who are just starting their service improvement journey, and some are for those at a higher maturity level. To help illustrate this, we are going to try something new.  The ITSM Professor would like to solicit your opinions and success stories on Quick Wins and IT Service Management improvements.     We may publish your stories in upcoming blogs on topics such as Recording every Incident and Service Request Defining  models for your frequently occurring Incidents Starting to create a Standard Change library Producing trending re