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Showing posts with the label Service Value System

The ITIL® Maturity Model

Most organizations, especially service management organizations, strive to improve themselves. For those of us leveraging the ITIL® best practices, continual improvement is part of our DNA. We are constantly evaluating our organizations and looking for ways to improve. To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System , Continual Improvement .   AXELOS has updated the ITIL Maturity Model and is offering new ITIL Assessment services. This will enable organizations to conduct evaluations and establish baselines to facilitate a continual improvement program. A while back I wrote an article on the importance of conducting an assessment . I explained the need to understand where you are before you can achieve your improvement goals. Understanding where you are deficient, how significant gaps are from your maturity objectives, and prioritizing which areas to focus on first are key to successfully improving. One method many organi

WHY become an ITIL Strategic Leader

Guest Host Post by Jeff Jensen , previously posted on Jeff's Blog , February 23, 2021 I thought it would be valuable for me to share my own personal thoughts on what you will be able to do differently or better as a result of investing your time and money in becoming an ITIL 4 certified Strategic Leader : ITIL 4 Foundation WHY this class is worthwhile ITIL 4 Foundation introduces a brand new framework and concepts to reflect modern ways of working while providing guidance on how an IT organization can both position itself as a high-performing organization and improve its products, services, and underpinning practices and capabilities.  The class introduces the Service Value System, which is a systems thinking framework t hat is foundational for showing how an organization can visualize the end-to-end delivery for current state products and services, as well as utilize the guidance as a means to improve. This class is also the foundational basis of more advanced learning in the IT

ITIL® 4 Service Value System and DevOps

The Service Value System (SVS) and Service Value Chain as indicated in ITIL 4 Best Practices give you the big picture macro view that should be the start of every DevOps Pipeline . Without it, you could get swept into the undercurrent and potentially focus too much effort or misdirect resources towards the technical and automation aspects of continuous integration and continuous delivery (CI/CD).  Components of the SVS include:  The ITIL4 Guiding Principles, Governance, The Service Value Chain, Practices, and Continual Improvement. A Service Value Chain and Value Stream Mapping (VSM) exercise provides all stakeholders with a high-level view of the end-to-end steps required for your DevOps Pipeline. Applying the concept of “Systems Thinking” to the overall CI/CD Pipeline is critical but without including the information/data and flow of work we truly miss the mark. This is where Lean  principles and VSM are helpful.  Notice in the above image from our Value Stream

Three Golden Keys to Unlock the Power of Your ITIL Qualification

These “Three Golden Keys” are powerful! They can unlock the power of your ITIL 4  Qualification and will accelerate your journey in the right direction as you achieve one goal after another! Believe in Challenging the Status Quo With ITIL 4  Get out of the box. It is a new world. Leaders and teams will succeed by creating an environment to challenge the status quo. You are free, give yourself permission to question the status quo of your organization and invite others to join you. We must stop doing the same thing over and over again and yet expect a different result. Use the idea of a Service Value System, Value Steams and the four dimensions and apply the ITIL Guiding Principles as you “Challenge The Status Quo”. Real change begins with YOU!  Keep The Momentum Going!  Getting your ITIL 4 Qualification is a huge milestone in your learning and career path. Once there, the real journey begins. Be sure to get the most value from your accomplishment and the be

ITIL 4 Guiding Principles – Collaborate and Promote Visibility

Communication has always been a key principle for service providers and this ITIL 4 Guiding Principle “Collaborate and Promote visibility” takes us to new heights. Encouraging staff and giving stakeholders the opportunity to develop this skill, will amalgamate teams in ways we never thought possible.  This guiding principle also represents the influence of Agile, DevOps and LEAN on ITSM and best practices. A pillar of Agile is to be “transparent” and LEAN encourages making work visible in order to remove waste and increase flow. Both collaboration and being transparent are a key focus of DevOps integrated teams in order to ensure a continuous delivery pipeline. To understand this further let’s look at the two elements of this ITIL4 Guiding Principles. Collaborate  When we communicate, we are notifying or telling something to a person or a group. Collaboration is quite different and occurs when a group of people work together. The key word here is “together”. The

Adapting ITIL V3 Processes to ITIL 4 – Practices for the REAL WORLD!

One of the leading questions following the release of ITIL 4 is “How do I Transition from ITIL V3 to ITIL 4?   Which translates to, how do you proceed to adapt existing processes to the new way of working?  The answer is… ITIL 4 for ITIL 4. What? That’s right! ITIL 4 has the best practice for “adapting” and might I include “accelerating” the ITSM processes that you have in play today. Below is an outline of principles, concepts and precepts from ITIL 4 guidance that will help. Ongoing Continual Improvement has always been a best practice. Therefore: How do you proceed to adapt existing processes to the new way of working? Each is discussed here at a very high level. First and foremost, START WHERE YOU ARE!  Continual Improvement - ITIL 4 is the next logical progression of your improvement cycle. Business Requirements are dynamic and therefore we must be dynamic in order to provision for evolving business and customer needs. We must be responsive (Agile) and ensure “S