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Welcome to ITSM Professor

Allow me to introduce myself - I am Professor Wise, the ITSM Professor. I have committed my academic research to IT Service Management including ITIL , ISO/ IEC 20000, Microsoft Operations Framework and other resources. As I discover interesting and relevant concepts within best practices frameworks and standards, I will highlight them with you through this blog. I will also share insight and practical application from organizations and individuals who are implementing and improving their Service Management processes. And I also encourage you to join into the conversation. I want this to be a positive place for sharing IT Service Management tips, tricks, challenges and successes. Please email me at . I will add your question to the blog. Happy Reading!