Underlying and supporting the Agile Manifesto are the twelve principles that help to bring the Agile philosophy to life. The DevOps movement encourages us to adopt and adapt these principles into the ITIL lifecycle not to reinvent it, but to allow us to make it spin faster. Let’s take a look at them individually and interpret them from an ITIL, operational and support perspective. Our highest priority is to satisfy the customer. We do this through early and continuous delivery of the proper utility & warranty. Welcome changes, even late in development, by using well defined and nimble change, release and deployment management, teams and models, allowing our customers to remain competitive in their given market spaces. Deliver updated working services frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale. OK that one I modified a bit. We’ll be Agile about it. Business people and IT must work together daily and collaborate