What are the challenges that every CIO, CEO or service provider faces? EVERY Service provider today must move BIGGER, BETTER, MORE… FASTER than ever before and do it at the LOWEST COST possible! We used to speak about the rate of change and yes that is still increasing. The rate of change is only one of many aspects that present challenges that must be considered, others include: Dynamic Business Requirements - We do not even get started with the deployment and the requirements are changing. This can no longer be an excuse for overruns. The service provider must expect this and have the people, process and technology in place to respond quickly to these expected changes. Transformational Change – A transformational change is designed to be organization-wide and is enacted over a period. Transformational change and this culture shift will result from a change in the underlying strategy and processes. This includes strategic transformations for DevOps initiatives, Agile or the...

A quick update: Introduced in 2019, ITIL 4 has shifted its focus from processes to holistic practices. These practices typically have multiple processes, whereas earlier versions of ITIL defined a practice area as a single process. The responsibilities of Practice Practitioners are aligned to the activities of one or more of the practice’s processes, and so the spirit of this original blog is still applicable. The role of the Process Practitioner is by far one of the most critical, and is sometimes overlooked in lieu of roles such as Process Owner and Process Manager . Don’t misunderstand, Process Owners and Process Managers are important and are keys to success, but the Process Practitioner role is where the rubber meets the road. This is the role assigned to individuals who perform the work on a day-to-day basis.  ITIL has always emphasized the need for clearly-defined roles and responsibilities and process activities. It's the Process Practitioners who carry ou...