Allow me to introduce myself - I am Professor Wise, the ITSM Professor. I have committed my academic research to IT Service Management including ITIL, ISO/IEC 20000, Microsoft Operations Framework, and other resources.
As I discover interesting and relevant concepts within best practices frameworks and standards, I will highlight them with you through this blog. I will also share insight and practical applications from organizations and individuals who are implementing and improving their Service Management processes.
And I also encourage you to join in the conversation. I want this to be a positive place for sharing IT Service Management tips, tricks, challenges, and successes. Please email me at itsmprofessor@itsmacademy.com. I will add your question to the blog.
Happy Reading!
As I discover interesting and relevant concepts within best practices frameworks and standards, I will highlight them with you through this blog. I will also share insight and practical applications from organizations and individuals who are implementing and improving their Service Management processes.
And I also encourage you to join in the conversation. I want this to be a positive place for sharing IT Service Management tips, tricks, challenges, and successes. Please email me at itsmprofessor@itsmacademy.com. I will add your question to the blog.
Happy Reading!
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