For 21 years, ITSM Academy has been at the forefront of IT Service Management education, equipping professionals to navigate the complexities of ITIL, DevOps, and more. Along this journey, we’ve gathered invaluable insights from our learners, instructors, and partners—lessons that transcend the classroom and resonate throughout the ITSM profession. As we celebrate our 21st anniversary, we’re excited to share 21 key lessons we’ve learned.  Whether you’re new to ITSM or a seasoned professional, these insights hopefully inspire your journey. 1. ITSM Is About People First Processes and tools matter, but people drive success. Focusing on collaboration, communication, and culture is essential for any ITSM initiative. 2. Continuous Improvement Is Non-Negotiable The IT landscape evolves rapidly, and staying stagnant is not an option. Always seek opportunities to improve services, processes, and skills. 3. Start with the "Why" Successful ITSM projects begin with a clear unders...

This January, ITSM Academy proudly celebrates 21 years, and we couldn’t be more excited to share this incredible milestone with our extended community of learners, partners, and ITSM professionals. When we launched in 2004, our vision was both simple and ambitious: to create a space where IT service management professionals could come together to learn, grow, and thrive. Over the years, that vision has transformed into a vibrant reality, made possible by the trust, support, and dedication of everyone who has been part of our journey. As we mark 21 extraordinary years, we take this moment to reflect on the milestones achieved, the memories created, and the magic that continues to inspire us. From the very beginning, ITSM Academy has been built on a people-first foundation. We’ve always believed in the transformative power of education—not just to advance individual careers but to drive organizational success and innovation. Along the way, we’ve been honored to witness countless “aha!” m...