I was recently asked this question... "Say an RFC is submitted between Mon - Fri and the CAB is on a Tuesday the following week. We are finding the following issues. 1. The approvals within the ServiceNow workflow have not been approved by individuals within the RFC workflow, for example, the architecture or security team. 2. Due to a delay in approvals not being actioned by individuals by the time of the weekly CAB the change implementation dates need to be postponed and rescheduled until all approvals have been completed and change Comms sent out. How can the above 2 issues be addressed?" Addressing the issues related to the approval delays in the change management process could involve several strategies: Improving Approval Turnaround Time Automated Reminders and Escalations Automated Reminders : Configure ServiceNow to send automated reminders to approvers at set intervals. These reminders should escalate in urgency the closer it gets to the CAB meeting. Es...

Guest Host Post by Jeff Jensen I thought it would be valuable for me to share my own personal thoughts on what you will be able to do differently or better as a result of investing your time and money in becoming an ITIL 4 certified Strategic Leader : ITIL 4 Foundation WHY this class is worthwhile ITIL 4 Foundation introduces a brand-new framework that reflects modern ways of working. It provides guidance for IT organizations to position themselves as high-performing, improve products and services, and better leverage underpinning practices. It introduces the Service Value System and lays the foundation for all intermediate modules. WHAT you will learn Foundational elements including value co-creation, VOCR, guiding principles, the Service Value Chain, and ITIL Practices. You'll also gain insight into service relationships and how they drive improved customer experiences and strategic objectives. HOW this class will help you You’ll retu...

Every successful organization in the world must strive to create a “learning and improving” culture that permeates all areas of operation.  The ITIL 4 Qualification Scheme has two main streams for advanced learning and certification: The ITIL Managing Professional, The ITIL Strategic Leader Direct, Plan and Improve is so critical it has become the universal module, that stars as a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.  The ITIL 4 Direct, Plan and Improve (DPI) training and certification course provides individuals with the real-world skills necessary to create a learning and improving IT organization. This class will focus on working holistically and aligns with principles from AGILE, LEAN and Continuous Delivery optimization. Leaders, practitioners, and all service management professionals understand that strategy is key and will walk away with a strong and effective basis for strategic direction. Lea...