I have often been asked what value Service Acceptance Criteria (SAC) provides. The SAC's importance grows as organizations seek to validate and optimize service value. Do you want to increase value for your business and customers? First, let’s understand what SAC is. What is Service Acceptance Criteria? Service Acceptance Criteria is a set of criteria used to ensure that an IT service meets utility, warranty, and experience requirements. Other requirements may also be included, such as manageability and compliance. Service Validation and SAC The ‘Service Validation’ portion of the Service Validation and Testing practice ensures that SAC is defined, verified, and documented. Service Validation is performed in the earlier stages of the product and service lifecycle (ideation and design). It confirms that the proposed service design meets agreed service requirements and establishes acceptance criteria for the next stages (development, deployment, and release)....

I have often been asked what value does the Service Acceptance Criteria (SAC) provide? First let’s understand what the SAC is by definition. Service Acceptance Criteria: A set of criteria used to ensure that an IT Service meets its functionality and quality requirements and that the IT Service Provider is ready to operate the new IT Service when it has been deployed. This set of criteria is in the form of a formal agreement that an IT Service, Process, Plan or other deliverable is complete, accurate, reliable and meets the specified requirements. We must understand that all design activities are triggered by changes in business needs or service improvements. In order to design and deliver IT services that meet the changing needs of the customers and the business, we must ensure that the contents of the Service Acceptance Criteria are incorporated and the required achievements are planned into the initial design. The Service Acceptance Criteria is the document that will ensu...