Skip to main content

The Wisdom Journal

Over my years of teaching and training I have found that some of what I once knew and learned has slipped away due to age (as it does to most of us!) and due to learning new pieces of data, information, knowledge and especially wisdom (D-I-K-W). So many years ago I began to put together a collection of D-I-K-W that I thought was excellent to keep but just could no longer store in my brain. I bought a sturdy, blank, lined journal to begin putting together what has become my “Wisdom Journal”.

I began to collect techniques, approaches, bulleted lists, terminology, tables, tools, methods and anything else that I thought might be useful at some point in the future. I did not really seek out particular information I simply “collected” it as I came along it in my research, class preparation or reading.
Examples of the D-I-K-W I collected included information on paradigms, requirements gathering, RACI, organizational change methods, business process re-engineering, reasoning (induction vs deduction), Six Sigma, causal feedback loops, Deming/Juran/Crosby, meeting improvements, leadership, and a whole host of other topics.
So how did I go about creating my “Wisdom Journal?” After I bought my journal, I split each page into two halves (top and bottom) by drawing a line across each page of the entire journal. As I came across an interesting piece of D-I-K-W, I created a journal entry by putting a simple label at the top of the section and then writing, copying or literally pasting information into that section. Some pieces of information (tables, lists, bullet points, etc.) that were formatted well I simply printed from the web, then cut away the unnecessary pieces of the page and taped the information into the journal entry.
I then took sticky flags (available at any office store) and put one on each page of the journal. I then wrote a general label to the page on the flag. You could also color code the pages using different colored sticky flags. This gave me a quick way to access D-I-K-W quickly and effectively. Over the years my “Wisdom Journal” has proved highly useful. When I need information or knowledge on Strategy, I simply turn to that flag or page and have the information at my fingertips.
Some of you might say that software and applications are available that can accomplish the same thing. This is completely true. But I have found the act of creating the actual journal to be just as satisfying as the collecting of the information. The key is not the particular mechanism (hand-made journal or software application is according to your preference) rather the fact that everyone should create such a collection of readily available and usable D-I-K-W.

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...