Skip to main content

CPDE (Design considerations)

So who should consider becoming a Certified Process Design Engineer?  Well anyone can consider it.  Is your organization engaged in some type of certification, working to reach some optimized level of maturity, trying to improve the processes you already have or create a process to meet some new customer requirement? All of these scenarios would employ the skills of a CPDE. To start with, no matter which framework or standard you are utilizing processes must be:
  • Defined
  • Documented
  • Managed via performance metrics
  • Continually improved
Undertaking this effort is not as simple as it may appear and having a staff member with the necessary skills and capabilities (CPDE) ensures that clear and measurable improvement targets along with a process design approach can and will be carried out.  You first must understand the factors that are triggering a process improvement initiative.  They may include:
  • Changing customer requirements
  • Processes that are to complex or have become bottlenecks
  • Inadequate measures or controls
  • Consolidation.
These are just a few, but understanding why an initiative is needed is an excellent place to begin and can insure that you have the correct set of priorities before you undertake any project.  Once your priorities have been agreed, there are three approaches that can be contemplated.
  • Developing processes: Documenting and designing processes not previously defined
  • Reengineering processes:  Radically redesigning or reengineering existing processes
  • Improving processes: Refining existing processes to enhance performance and ensure continual improvement
To gain knowledge and certification in Process Design follow this link http://www.itsmacademy.com/cpde

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...

The New Four Ps of Service Management

By Donna Knapp For years, people , process , and technology (PPT) was a widely recognized framework for balancing and integrating the components needed to achieve optimal performance and outcomes. In the ITIL v3 Service Design publication, this framework was expanded to the four Ps: people , processes , products , and partners . ITIL 4 has further expanded and evolved this framework to the four dimensions of service management. These four dimensions are collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions of service management are: Organizations and people Information and technology Partners and suppliers Value streams and processes. These four dimensions represent perspectives which are relevant to the whole service value system (SVS), including the entirety of the service value chain and all ITIL practices. Each ITIL practice is a set of organizational resources base...