Skip to main content

You too can Take Action! – Key Takeaways from DevOps Foundation Certified Professionals

Taking action is one of the most necessary steps in effectuating life changes. However, as most of us know, sometimes it is very difficult to take that first step and commit to a desired achievement. When delivering DevOps/Agile/ITSM certification classes, I like to stress that as leaders we must inspire. And this is true because Inspiration leads to motivation and motivation triggers ACTION!

Although this is true, a recent Forbes article opened my mind to another way of looking at this. In this article Svetlana Whitener states that: “You don’t need to wait to feel inspired before you implement a new behavior. You can immediately begin by gathering your willpower (a strong self-control determination that allows you to do something difficult) and stop procrastinating.”

So whether you dig deep into your inner self and use will power or you are inspired by others, take action! Both motivation and will power are necessary. The bottom line is this: Digital Transformation is real and IT service providers must act.

All certification courses from the DevOps Campus at ITSM Academy strive to educate and at the same time inspire learners to use what they learn in very real and practical ways. Below are some examples of some very “Key Takeaways” that Engineers, Architects, and Business Leaders and ITSM professionals glean from DevOps Foundation Certification and training classes that motivated them to – Take Action!
  • I am a DevOps Leader in our company and I did not really know what DevOps was until I took this class. Before, it was all about the automation for me. Now I know it is so much more about shattering the silo’s and the Continuous Integration. Integrated teams, integrated testing, integrated QA & Test and more. DevOps is a professional and cultural movement and now I really am a part. I will take these tools and start looking at how we can shift left with Security, Availability, Resilience and Integrated Testing. I will stay CALM with my DevOps values, Culture, Automation, Lean, Measurable, and most of all Sharing (CALMS).
  • Continuous Delivery and Continuous Deployment were always the same thing to me. After this class I can see that we say we are doing Continuous Deployment but we really are automating for Continuous Delivery. I can now use the knowledge from this class to leverage where we are and start looking at how we can move into a true Continuous Deployment pipeline. No more deception. 
  • Getting my team level set on the terms and concepts was very key. DevOps and what it is really comprised of was subjective. It is difficult to drive a digital transformation when everybody has a subjective viewpoint of what it is we are striving for. Getting level set with DevOps FND certification and training allows us to set, drive and communicate a vision and a strategy that is real and doable. 

DevOps Certification Courses

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...