Skip to main content

Calling All ITIL Experts

Image
By
What is an ITIL Expert? 
An evangelist? A champion? A coach?
D.  All of the Above. 

 Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization.

 So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL.

ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together?
  • Agile Service Management describes how to adapt Agile and Scrum values and practices to ITSM process design and improvement activities 
  • ITSM for DevOps describes how to accelerate and modernize ITSM processes in support of DevOps 
  • Value Stream Mapping Facilitation introduces basic Lean concepts and takes a deep dive into preparing for and conducting a value stream mapping workshop and managing the follow-on continual improvement efforts
By expanding their knowledge of Agile, Lean and DevOps concepts, ITIL Experts improve their ability to interpret and adapt ITIL 4 guidance to an organization’s circumstances and needs.

How can ITIL Experts learn more about ITIL 4?  ITSM Academy is excited to announce that our first Managing Professional Transition course will be held 9/30 – 10/4, 2019.

The Managing Professional Transition (MPT) certification is designed to allow ITIL Experts or individuals with at least 17 credits in the ITIL v3/2011 certification scheme a comprehensive understanding of ITIL 4 concepts. In other words, it’s a ‘bridge’ class.

To be granted the Managing Professional (MP) designation, qualified individuals must complete the Managing Professional Transition certification course and pass the associated exam.

Being granted the Managing Professional (MP) designation means that individuals are not required to take the three Managing Professional practitioner courses (Create Deliver and Support, Drive Stakeholder Value, High Velocity IT) and the universal ITIL Strategist module (Direct Plan and Improve).

Learn More About the ITIL 4 Certification Scheme Here 
This is an exciting time to be an ITSM professional. One reason is we’ve finally stopped debating whether it is ITIL ‘or’ Agile, Lean and DevOps and figured out that it is ITIL ‘and’ Agile, Lean and DevOps. The more we understand about how these puzzle pieces fit together the better we are to help our organizations reap the benefits of the big picture: modern IT service management.



Labels:

Comments

Post a Comment

Popular posts from this blog

Four Service Characteristics

By
Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...
Post a Comment
Read more

What Is A Service Offering?

By
The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...
Post a Comment
Read more

What is the difference between Process Owner, Process Manager and Process Practitioner?

By
This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...
Post a Comment
Read more