Virtual Classrooms WORK for YOU

Virtual Classrooms WORK for YOU - the LEARNER!

Attending a quality online Instructor-Led Virtual Classroom allows you, the learner, to immerse in material that is presented in a fun, practical manner.

This is NOT a Webinar!

This is NOT an e-learning self-paced computerized course.

You are not on your own!

Instructor-Led Virtual Classrooms allow you to:

Learn online with a live experienced instructor.
Interact in group discussions and activities with others in the class.
Engage your instructor with ongoing Q and A throughout.
Listen to or share real-world examples.
Participate in analyzing sample exam questions with the instructor.
Collaborate with chat, open mic, polls, and other interactive tools – VOIP or phone!
Learn from; review sessions, videos, workbook activities, study aids, Reference Cards, and more!

Benefits Include:

Take a class at your home or office – more time for you and yours!
Receive materials online – no shipping.
No travel, no TSA, stay safe and self-distanced!
Less overhead, reduced cost, bigger VALUE for YOU.

Getting Started for YOU the Learner – Best Practices:

Register in the virtual classroom – one week prior is good but a day or two ahead will work.
Know your requirements – ex: headset, VOIP or telephone?
Understand how to get access to the materials for the class.
Read through any pre-class materials provided prior to class start.
Test your connection to the virtual classroom at least one hour prior to class start.
Be prepared to ENGAGE, LEARN, PASS EXAMS and HAVE FUN!
You will be supported before, during, and after your class!

Instructor-Led Virtual Classes combine the benefits of traditional classroom instruction with the convenience of online learning, making them an effective and flexible educational option.

Comments

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group. As a service provider, we can’t stop there! We must know what the contracts of our service offering are and be able to put them into context as required by the customer. Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include: Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods. Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you. You the consumer own these and they are yours to take with you. ...

The New Four Ps of Service Management

By Donna Knapp For years, people , process , and technology (PPT) was a widely recognized framework for balancing and integrating the components needed to achieve optimal performance and outcomes. In the ITIL v3 Service Design publication, this framework was expanded to the four Ps: people , processes , products , and partners . ITIL 4 has further expanded and evolved this framework to the four dimensions of service management. These four dimensions are collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions of service management are: Organizations and people Information and technology Partners and suppliers Value streams and processes. These four dimensions represent perspectives which are relevant to the whole service value system (SVS), including the entirety of the service value chain and all ITIL practices. Each ITIL practice is a set of organizational resources base...

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