Transition to ITIL® 4 – Managing Professional Transition (MPT)

Transition to ITIL® 4 – Managing Professional Transition (MPT) - 17 ITIL V3 Credits Required

If you have ITIL Expert Certification or 17 ITIL v3 Credits you are eligible to transition UP!

The Managing Professional Transition certification classes are filling up quickly, and are only available for a limited to, so we recommend that you grab your seat..."while the getting is good" :-).

ITIL 4 Foundation is NOT a prerequisite. However, the Foundation course provides exposure to concepts and practices which aren't covered in MPT. The ITIL 4 Foundation Module of MPT will give you a good introduction to the Service Value System, The Service Value Chain, Service Relationships and more. Reach out to the Academy team for your discount on your ITIL 4 Foundation training.

Managing Professional Transition will start you on your journey for new ways of thinking and new ways to approach best practice and like any other bridge or transition class, it has a short shelf life!

The Managing Professional Transition Course covers:

Key ITIL 4 concepts

And from the advanced courses:

Create, Deliver & Support

Drive Stakeholder Value

High Velocity IT

Direct, Plan and Improve

Watch the ITSM Professor Blogs for an introduction and study tips for each module contained in the Managing Professional Transition certification class.

Click here to read our blog series on ITIL 4 Guiding Principles.

Start now to earn your “transition” certification while it is available. Join us to learn new ways of thinking and working to enable you to successfully navigate in the modern digital world.

...educate & inspire

Download ITSM Academy's ITIL 4 Training Catalog or view our whole series of assets and white papers in our Resource Center to help with your individual - or enterprise - transition to ITIL 4.

Comments

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group. As a service provider, we can’t stop there! We must know what the contracts of our service offering are and be able to put them into context as required by the customer. Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include: Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods. Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you. You the consumer own these and they are yours to take with you. ...

The New Four Ps of Service Management

By Donna Knapp For years, people , process , and technology (PPT) was a widely recognized framework for balancing and integrating the components needed to achieve optimal performance and outcomes. In the ITIL v3 Service Design publication, this framework was expanded to the four Ps: people , processes , products , and partners . ITIL 4 has further expanded and evolved this framework to the four dimensions of service management. These four dimensions are collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions of service management are: Organizations and people Information and technology Partners and suppliers Value streams and processes. These four dimensions represent perspectives which are relevant to the whole service value system (SVS), including the entirety of the service value chain and all ITIL practices. Each ITIL practice is a set of organizational resources base...

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