Skip to main content

We are the World Leader for Value Stream Mapping?

Recently, I am hearing things like "We are the World Leader for Value Stream Mapping" from vendors

and managed service providers alike.

Why? And why now? Value Stream Mapping (VSM) was originally introduced in 1996. Why is this becoming such a hot item again now? 

Other tag lines and mantras that you are likely to hear are things like:    

Every IT executive, manager, or practitioner can surely add to this list. I thought about these and other new ways of thinking and realized we are moving beyond Digital Transformations and understood that true success for any delivery cycle will require Flow Engineering. Without continuous flow service providers are likely not going to be able to meet business and customer requirements. 

As an industry, the paradigm is already shifting. TRAINING is a tool that provides overwhelming power and influence. Training allows IT Service Providers to not only educate but also inspire their people. This shift in culture is required to deliver quality. More than that, it increases our ability to deliver with the least amount of resources, time, and cost. Work with a training provider, like ITSM Academy to create an education plan! 

Do your IT professionals understand the difference or relationships of process to Value Streams?  If your organization is focusing on Security, Quality, Compliance, and Speed for the delivery of products and services this is a must-have.  A pipeline without a value stream is destined to fail at some level! VSM is critical to “FLOW” thinking and increasing FLOW and reducing WASTE is the only way to achieve the required Customer Experience.

Processes support value Streams – Surprise!  Not all processes require Value Streams. But ALL Value streams require processes.  Learn IF, WHEN and HOW--- Design New,  Reengineer, or to Improve your processes and how help to support value streams. Strategy!

For more details that will benefit your road map I encourage you to view these ITSM Academy courses: What is your plan?  Do you have one?

ITSM Academy's education planning team will spend all the time you need to assist you with a plan!  Begin Today – Start Chat!

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...