Agile_ITSM - Ingredients for Success! - Part 1 of 2
We the service provider must meet the “dynamic needs of the business”!
Someone recently asked me “What does that mean exactly?” If that is what we are all chasing after and that is what we as service providers must understand and meet, then what is it?!
The business demand for speed and productivity is not decreasing in any way. The dictionary definition of “dynamic” is:
- Always active or changing
- Having or showing a lot of energy
- of or relating to energy, motion, or physical force