Dynamic
We the service provider must meet the “dynamic needs of the
business”!
Someone recently asked me “What does that mean exactly?” If that is what we are all chasing after and
that is what we as service providers must understand and meet, then what is
it?!
The business demand for speed and productivity is
not decreasing in any way. The dictionary definition of “dynamic” is:
- Always active or changing
- Having or showing a lot of energy
- of or relating to energy, motion, or physical force
Agile
Being agile would mean that we are flexible so that we can adapt to change. We have to start looking at the provisioning
of a service as a consumption cycle. Products are produced but a service is
consumed. Once consumed the demand for
that service will increase or morph to a slightly different demand for
different business needs.
As a service provider we must be “agile”
enough not only to see that the dynamic need is shifting but also be able to
provision for it fast!.
In today’s environment we can use frameworks
such as “SCRUM” and apply them not only to software development but to all
stages of the service lifecycle so that every player in the value stream is playing on the same team with the same agenda and target in
mind. SCRUM originated from a rugby term. All players on the team instinctively know
what to do based on where the ball is.
Their role is dynamic. Each
player is not only playing their role or position but they are shifting and
changing until all players are working together as one “entity” for a common
goal!
Process
and Technology
Understanding that we must be “agile” and
open to new ways to meet the “dynamic” need of business and services does not
infer that we do not have a need for process, technology or the best
practice that enables them. We do however need to have a major shift in culture
within every stage of the service lifecycle so that we empower through
“Process and Technology” to optimize our capability. Doing so will allow the service provider to provision
bigger, better, faster, and more services than ever before to meet service
requirements and the “dynamic” needs of the business!
Ok, so far this recipe for success includes
the power to be “Agile” to meet “Dynamic” business requirements with the
support of “Process and Technology”.
There is one more very important ingredient and it is the most important
one in the recipe for success. You may have guessed it. Stay tuned to the ITSM Professor for “The
Service Providers Recipe” part 2… The secret ingredient!
.
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