I have often been asked what value Service Acceptance Criteria (SAC) provides. The SAC's importance grows as organizations seek to validate and optimize service value. Do you want to increase value for your business and customers? First, let’s understand what SAC is. What is Service Acceptance Criteria? Service Acceptance Criteria is a set of criteria used to ensure that an IT service meets utility, warranty, and experience requirements. Other requirements may also be included, such as manageability and compliance. Service Validation and SAC The ‘Service Validation’ portion of the Service Validation and Testing practice ensures that SAC is defined, verified, and documented. Service Validation is performed in the earlier stages of the product and service lifecycle (ideation and design). It confirms that the proposed service design meets agreed service requirements and establishes acceptance criteria for the next stages (development, deployment, and release)....