I recently attended a great opportunity to connect, learn and grow at the itSMF USA Fusion 10 Conference in Louisville, Kentucky. It was a wonderful chance to see old friends and acquaintances, to meet and make new friends and learn from some of the most articulate and impressive speakers on ITSM and ITIL available in the industry. I came away with some key points that I thought I would share with you so you can also gain the benefit and value of the data, information, knowledge and wisdom presented at the Conference. Here are my key take0aways: Service Management is alive and well. A new wave of users and supporters has emerged and were present at the show. I saw and met so many new people. I was impressed that ITSM and ITIL has not simply remained in the hands of a core group of users but has found continued life among new industries and implementers. ITSM and ITIL seem to be growing especially among colleges and university IT departments and in the medical and scientif