How well-prepared are organizations to start their sustainability journey in digital and IT? It’s often difficult to start, either through a lack of awareness about the problem or engaging in too much talk and little action. However, with a greater understanding of how sustainability will make organizations’ and other people’s lives better – while supporting their business goals – we realize that it’s a problem to solve now, not in the future. Equally, many companies associate sustainability only with reducing greenhouse gas emissions and global warming. But there are three sustainability pillars: social, environmental, and economic. And there are numerous areas connected to each pillar: e-waste, responsible sourcing, digital poverty, fair salaries and digital carbon footprint – topics that still surprise many business leaders. ITIL® 4: Sustainability in Digital and IT is a professional guidance to help digital organizations start with sustainability. The book follows the steps of the

Donna Knapp is the curriculum development manager for ITSM Academy, where she is responsible for  the development of ITIL course content. By her own admission, it’s a role that indulges her love of learning and passion for sharing her knowledge with others. Gaining the ITIL 4 Master designation is an unexpected outcome to the career path Donna Knapp first set out on. However, she now realizes it’s the culmination of her ITIL journey.  “Early in my career, I was the IT liaison for my organization’s Lean initiatives. At the time, I wasn’t aware of ITIL . Instead, we used IBM’s IT service management framework.” Donna said. “The IBM philosophy was well respected in the IT industry at that time, and dovetailed much of what I was doing in terms of designing and improving our IT service delivery and support processes.” “IBM went on to contribute to the birth of ITIL and by 2005 I was using ITIL as a consultant and educator,” Donna explained. “As I look back, I appreciate that this was the st

By Felipe Villegas and Donna Knapp (Reposted with permission from Professional Designations) A frequent observation among certification candidates is the notion that sample exams are less daunting compared to real certification tests. Despite both types of exams being designed to mirror each other closely, this perception persists. In this blog post, we will explain how exams are built and will speculate about the underlying factors contributing to this perception. Certification exams, whether sample or live, are constructed based on a standardized blueprint that outlines the distribution of questions, desired difficulty levels, and other technical details. These exams are assembled using a comprehensive pool of questions, each of which is classified by learning objective, topic, and level of difficulty. Once multiple exams are built, one or more are selected at random to be distributed as sample exams. If all exams are constructed the same way, why are sample exams often perceived a

By Donna Knapp and Gabrielle Davidsen In today’s dynamic world where things seemingly change overnight, there’s always something to learn. Whether you’re starting a new career, transitioning to a new job, beginning a new hobby, or simply striving to be your best, you’ll need to acquire new knowledge and skills. Being committed to lifelong learning has many benefits. Perhaps one of the greatest benefits is that it helps you to discover on a personal level what you’re passionate about… your why! The Japanese call this ikigai. Your purpose. Your reason for living. It’s as much about understanding what brings you joy as it is about understanding how what you do benefits others. We all have days where we’re just trying to get stuff done or where we are reacting to whatever is the crisis of the day. We all have those days where we must do those parts of our jobs that we don’t enjoy. After all, does anyone enjoy paperwork? It’s the way of the world and on those types of days we need to just