ITIL Practitioner focuses on nine guiding service management principles that distill the core message to facilitate improvement and success at all levels. The principles not only guide providers who want to adopt a good approach for successful products and services but can also be applied to ensure our day to day success. Yes, that’s right! These principles could be applied to buying a car, ordering food and more. Example: I want to purchase a car . 🚗 Guiding Principles ITSM Academy's ITIL Practitioner course is based on these 9 Guiding Principles 1) Focus on VALUE - I need a car but I don’t want to exceed my budget for this. Value for me means awesome performance and that this car looks amazing. It must be a good fit and be cost effective. Good luck, right? Value is determined by price but also by performance and perception. 2) Design for Experience – Here I would be looking for something that is durable, has lots of techno gadgets built into the dash and if it is luxurious w...

A quick update: Introduced in 2019, ITIL 4 has shifted its focus from processes to holistic practices. These practices typically have multiple processes, whereas earlier versions of ITIL defined a practice area as a single process. The responsibilities of Practice Practitioners are aligned to the activities of one or more of the practice’s processes, and so the spirit of this original blog is still applicable. The role of the Process Practitioner is by far one of the most critical, and is sometimes overlooked in lieu of roles such as Process Owner and Process Manager . Don’t misunderstand, Process Owners and Process Managers are important and are keys to success, but the Process Practitioner role is where the rubber meets the road. This is the role assigned to individuals who perform the work on a day-to-day basis.  ITIL has always emphasized the need for clearly-defined roles and responsibilities and process activities. It's the Process Practitioners who carry ou...