Retirement is a time that marks a new beginning. It’s a major transition that isn’t always easy. This is true whether it relates to the retirement of people, or a technology, or as is the case with ITIL v3 Foundation, a certification. Like other major transitions, the retirement of ITIL v3 Foundation has sparked a variety of emotions and concerns. On a positive note, we can look back fondly on ITIL v3 and celebrate the progress that it has enabled us to make in terms of promoting the value of service management. It helped us to understand what processes are and the importance of continually improving those processes. It also paved the way for us to understand the importance of aligning service management with business requirements. Concerns, however, have started to creep in. Is ITIL v3 enough in the digital age? Or perhaps more importantly, is ITIL v3 too much when viewed through the lens of adjacent ways of work such as Agile, Lean, and DevOps? Have our processes become unnecess...