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Showing posts with the label SLR

Business Relationship Management (BRM)

Business Relationship Management (BRM) is the process and role that allows us, as a service provider, to establish a strategic and tactical relationship with our customers. This will be based on ensuring we understand the customer and the business outcomes they are trying to create and how and what services are engaged by the business to meet those defined goals and objectives. A key activity of the BRM process is to ensure that as business needs change over time, we as a service provider, are able to translate these needs into requirements through the use of a Service Level Requirements document (SLR) which then manifests itself into the portfolio in the form of defined services.  The BRM will assist the business in articulating these requirements and the value of these services that the business places on them. In this way the BRM process is executing one of its critical success factors, which is to safeguard that the customer’s expectations do not exceed what they are