What Actually Sticks After Class (And Why) After two decades of delivering ITSM training, we’ve had a front-row seat to what happens after the exam is over. What makes training stick isn’t memorizing a definition perfectly; it’s understanding the thinking behind it. It sticks because something shifted . Over the years, we’ve noticed a consistent pattern in what learners carry forward long after class ends. 1. Mental models, not mechanics The most durable takeaway isn’t a process diagram; it’s a new way of seeing. When learners grasp why practices exist and how value is co-created, they begin making better decisions, even in situations not covered in class. That mindset travels with them. 2. Shared language When teams learn together - or at least align around the same concepts - conversations change. Suddenly, people can say: “What outcome are we optimizing for?” “Who actually experiences this?” “Is this adding value, or just acti...

I got asked the question, "How do you see the job market valuing ITIL certifications today - particularly Foundation vs higher-level?" That got me thinking, and I had many thoughts, so I wanted to get them all down "on paper".  When we talk about ITIL certifications today, the first thing we have to acknowledge is that the job market has changed. Twenty years ago, only cutting-edge teams were adding ITIL certifications to their job requirements, as they understood it was a competitive differentiator.  Ten years ago, ITIL Foundation was often a checkbox. It signaled that someone understood incident, change, problem - the basics. It was credibility currency. Today, Foundation still matters - but it plays a different role. Foundation demonstrates literacy. It tells an employer: You understand value. You understand service relationships. You understand structured operating models. You speak the language. In a market f...

ITIL evolves. Your expertise remains valuable. A confident step forward for the ITIL community The new ITIL builds on everything professionals already value in ITIL, evolving the framework to reflect today’s digital, product-centric, and AI-enabled reality. Existing knowledge, experience, and certifications remain fully relevant as part of this evolution. If you are already certified or familiar with ITIL, this is not a reset. It is a natural next step that allows you to move forward with confidence, when and how it makes sense for you. The key innovations in New ITIL The new ITIL evolves to match today’s AI-driven, fast-changing environment. It provides practical, role-relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, integrated, and comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day-t...

Whether you’re just starting out in IT or you're looking to advance your career and make a bigger impact in your organization, ITIL certification is a smart investment in your future. Here are 10 compelling reasons to get ITIL certified. The 1st three are focused on Foundation, and the remaining seven spotlight the benefits of building on those credentials with Practice Manager, Managing Professional and Strategic Leader courses Start Here: Why ITIL Foundation is Your First Step 1. Understand the Language of Modern IT The ITIL Foundation certification introduces you to the key concepts, terms, and practices used across the IT Service Management (ITSM) landscape. Knowing how to “speak ITIL” helps you better communicate with colleagues, vendors, and leadership. No more lost-in-translation moments. 2. Get the Big Picture of Service Management ITIL Foundation gives you a clear view of how IT contributes to business success, showing how value flows through services. You'll l...

This blog is in response to those IT Professionals who want to know what to expect f or the “ Managing Across the Lifecycle ” (MALC) class, taking the exam and receiving both the MALC and ITIL Expert certifications upon passing the MALC exam.  If you have talked with others that took this class and the exam a few years ago you will be happy to know that the format of this class has changed from what it used to be.  Classes are filled with interesting dialogue, exercises and even laughter as IT managers and practitioners with varied skill sets work together to validate competencies and knowledge for: Key concepts of the service lifecycle Communication and stakeholder management Integrating service management processes across the service lifecycle Managing services across the service lifecycle Governance and organization Measuring and demonstrating business value Implementing and improving service management capability Sounds simple right?  It's the level of d...