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Portfolio Management & BRM

The purpose of Portfolio Management, when applied to Provider investments (especially, IT investments), is a central mechanism to an overall Value Management approach by making investment allocation explicit against strategic choices such as how much to invest in potentially high value, but usually risky initiatives versus safe but low-value activities. The Service Portfolio represents the complete set of services that are managed by the service Provider.  It is used to manage the entire lifecycle of all services and is defined by three categories of services.  The service pipeline represents service that is under consideration (purposed) or those that are currently in development but are not yet ready for deployment or consumption by the business partners. The next category is the service catalog which represents all live services or services that are available for deployment to the business partners. The final category is retired services.  This represents the serv...

The Service Portfolio and Portfolio Management

The Service Portfolio represents the complete set of services that is offered and managed by a service provider.  It corresponds to the entire lifecycle of all services and is made up of three sections.  The first, the Service Pipeline (proposed or in development) denotes the future stance the organization is going to take in meeting customer requirements and aligning to the future business strategy. Next is the Service Catalog (live or available for deployment) which is what the service provider is currently delivering and maintaining to meet the organizations current and near future goals and objectives.  Finally we have the Retired Services, which have been deemed no longer valuable enough to sustain their continued delivery, but may need to be continued to be supported for some defined time to meet some regulatory or legal requirement. The Service Portfolio is an integral tool in helping us define perspective and position. It is a tool for our customers/b...