What is an ITIL Expert? An evangelist? A champion? A coach? D. All of the Above . Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization. So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL. ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together? Agile Service Management describes how to adapt Agile and Scrum values and practices to IT...