In a recent DevOps Foundation Certification class one IT executive said “You can not automate Chaos”! Another learner spoke up and said “Yes you can… that is what we are doing”! Although that was meant as a LOL moment, it is true that when it comes to velocity and improving cadence all too often service providers jump the gun and look at automation as the silver bullet. While recognizing that tools, technology and automation are key elements, process and governance must also be considered. Automating before we get management control of these is likely to lead to bigger and faster CHAOS! Executive buy in and support is rewarded when the business and IT are integrated to the point that IT alignment with the business is a given. Properly designed and well governed process will enable any automation initiative. Remember we are talking about “Just enough process” and “Just enough governance”. If your process is the roadblock then you might have c...