Agile Development is an umbrella term for several iterative and incremental de velopment   methodologies.  In order to achieve Agile Development, organizations will adopt frameworks and methodologies such as SCRUM and LEAN. Being Agile and using SCRUM, LEAN and other methodologies in development is good!  What happens when development starts adopting this culture and becomes more agile and begins to move faster and leaner than ever before, only to come up against laborious and bureaucratic change management and Service Operation processes?  One example that I heard lately is that it is like pushing more and more paper into a printer and expecting it to print faster!   It doesn’t work! The Agile Principles and the  Agile Manifesto  are applicable beyond software development. Therefore, service providers not only need Agile Development we also need to adopt Agile principles throughout the entire Design, Transition, and Operation lifecycles.  Agile Service Management (Agile SM)