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The Meaning of IT - in 2026

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What does the IT in ITIL® stand for? The historical answer is “information technology.” ITIL originated as the Information Technology Infrastructure Library, although today ITIL is used as the framework’s name rather than spelled out. But that simple answer raises a more interesting question: What do we actually mean when we say “IT”? When I first explored this question in 2012, the concern was that people used the same term to mean different things. That concern still matters. Cloud services, digital products, automation and artificial intelligence have made the boundaries even less obvious. ITIL (Version 5) brings a broader perspective through digital product and service management. It also gives us a good reason to revisit an old question: When someone says, “That belongs to IT,” does everyone understand the same thing? One Term, Several Meanings The following are practical ways people use the term IT in everyday conversations. They are overlapping perspectives, rather tha...
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Every ITIL (Version 5) Class. One Trusted Training Partner.

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Build the knowledge, credentials, and confidence to move from Foundation to ITIL Master. With ITIL (Version 5), professionals can now develop deeper capabilities across digital products, services, experience, transformation, strategy, AI governance, and the operational practices that support reliable service delivery. And ITSM Academy is ready with the full portfolio. Whether you are beginning with Foundation, updating an existing ITIL certification, building toward a Managing Professional or Strategic Leader designation, or planning your complete journey to ITIL Master, we can support you in every step of your journey. ITIL (Version 5) Foundation Foundation introduces the essential concepts, language, principles, and models used throughout ITIL (Version 5), with an increased emphasis on digital product and service management (DPSM). Upcoming Virtual Instructor-Led classes open for enrollment: 📅 September 15-18, 2026 📅 December 1-4, 2026 ITIL Managing Profess...
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A Clearer Way to Explore ITIL: New Resources and an Interactive Qualification Scheme

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Where do I start with ITIL (Version 5)? Does my ITIL 4 certification still count? Which class will help me the most? Which course leads to the designation I want? These are practical questions, and the answers depend on where you are today and what you want to do next. That is why we keep expanding ITSM Academy’s All Things ITIL  resources - to help professionals and training planners find clear information and make confident decisions. The collection brings together ITIL (Version 5) guidance, certification FAQs, course information, and focused breakdowns of topics such as the Managing Professional, Strategic Leader, and Master pathways.  New: Explore the Qualification Scheme for Yourself Our latest addition is our unique, interactive ITIL (Version 5) Qualification Scheme . A qualification diagram shows how the pieces connect. Our tool lets you go much further. Select a course or designation to see what it covers, where it sits in the scheme, its prerequisites,...
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We Teach Continual Improvement. Turns Out, We Practice It, Too

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When PeopleCert first announced the ITIL (Version 5) Managing Professional Transition (MPT) course, we did what we have done since 2004: scheduled an early beta class for North America. At that point, the course was still taking shape. Based on the previous ITIL v3 and ITIL 4 capstone transition courses - each of which concluded with one exam - we initially planned MPT as one consolidated class leading to one exam. As we approached our launch date and additional details were released, PeopleCert established that MPT would include two distinct areas of study and two certification exams: Product, Service and Experience (PSE): 120 minutes, 40 case-based questions Transformation: 90 minutes, 40 case-based questions Both exams are open book , with a passing score of 70%. Depending on learners' prior certifications, those who pass both earn either their ITIL (Version 5) Managing Professional or ITIL (Version 5) Master designation. As of August 2026, prerequisite ...
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Upgrade from ITIL 4 to ITIL (Version 5)

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If you already hold an ITIL 4 certification, you can now take a shorter route to ITIL (Version 5) Foundation. The exam may be streamlined. Your learning experience shouldn’t be. ITIL (Version 5) builds on concepts ITIL 4 professionals already know while expanding the framework for today’s digital product and service environment. That creates an interesting question for certified ITIL 4 learners: What does it really take to make the move from ITIL 4 to ITIL (Version 5)? A Foundation Bridge course can provide an abbreviated transition. It focuses on what has changed and gives eligible ITIL 4 certificate holders a shorter path to the new certification. For some learners, that may sound like all they need. At ITSM Academy, we see the opportunity differently. If you are going to update your certification, why not also give yourself the time, context, and instructor guidance to understand the new framework in depth? Go Beyond the Bridge For a limited time, learners with a valid ITIL 4 certif...
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The Official ITIL (Version 5) Publications Have Arrived

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Back in May, I wrote about the arrival of the new ITIL (Version 5) Advanced Certifications and what they mean for service management professionals looking to stay ahead of the curve.   Read  What Open Book Exams Really Mean for Learners . At the time, one of the biggest questions we received was: "When will the official books be available?" The wait is over. ITSM Academy now has the official ITIL (Version 5) hardcopy publications available for purchase and immediate shipment. Why These Books Matter The transition from ITIL 4 to ITIL (Version 5) is more than a simple update. While many of the foundational concepts remain intact, the framework expands significantly to address how modern organizations create value through products, services, experiences, strategy, and transformation. These publications provide the detailed guidance behind the certifications and offer valuable reference material for practitioners, leaders, consultants, trainers, and organization...
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We’re Not Ready for ITIL (Version 5). We’re Too Immature.

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"We’re Not Ready for ITIL (Version 5). We’re Too Immature." It is a common reaction. When organizations hear about ITIL (Version 5), especially in the context of digital product and service management, AI governance, experience, and transformation, they may assume it is intended only for those with a mature ITSM program already in place. They think: We are still trying to get incident management under control. Our request process is inconsistent. We have too many silos. We are not ready for something more advanced. But that conclusion misses the point. You do not need to be mature to benefit from ITIL (Version 5). In many ways, less mature organizations may have the most to gain. ITIL Is Not a Reward for Maturity ITIL has never been something organizations earn the right to use once they have everything figured out. It is guidance that helps organizations improve how they create, deliver, and support value. That matters at every stage of maturity. For o...
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