ITSM Professor

The Practice
Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies that to operations with the goal of creating ultra-scalable and highly reliable software systems.

It is an Explosion! - ITSM Academy will be offering DevOps Institute's SRE Foundation in 2020.  More to that coming soon.

If you have taken any classes including ITIL4, DevOps, Agile, or Lean, you have probably heard how critical Site Reliability Engineering (SRE) is to the Value Streams and Pipelines that deliver products and services to this world. New concepts like understanding “Error Budgets” and the creation of anti-fragile environments are explored.

You only need to visit one of the job sites and do a search on “Site Reliability Engineering” to see that there is a huge uplift in demand for Site Reliability Engineers. Try it!

The Role
As a Site Reliability Engineer, you'll build solutions to enhance availability, performance, and stability for the r…

That is not a typo! Alan Nance of CitrusCollab recently spoke about The Anatomy of an XLA in an ITSM Academy webinar.I learned that the days of SLAs are behind us and the future lies with digital experience and eXperience Level Agreements (XLA’s). 

If this is the first time you have heard of XLAs then this is a sticky-note moment.

By that I mean; find a sticky note, write down today's date.Now write down XLA.Remember that this is the day that you heard it and you heard it here! 

XLAs are the foundation of a fresh and optimistic approach to managing the business of technology. Research for yourself and staff members. Learn and explore more about XLA’s!

A little history: “Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders. Consider that 90% of CEOs feel they aren’t meeting their customer needs. 85% of CEOs don’t th…

As leaders, we need to understand the people that we are leading.It is critical to understand that this is a new world and if we are to lead the global enterprise into a successful future, we need to understand strategic, tactical and operational objectives of our organization and also that we must have a passion for learning.
“A Dash of Neuroscience“ is one of many topics introduced by the DevOps Institute for the new updated DevOpsLeader course.This information is taken from that course and is just a smattering of what you will learn as you prepare for your certification. Learn how to optimize speed to value as a DevOps Leader.
Live in a perpetual world of learning Many people feel their brains limit their potential and prevent them from learning.However, learning can change our brains in terms of function, connectivity, and structure.Our brain shapes our learning but learning shapes our brain, and research has shown that simply knowing about brain plasticity can improve the self-conc…