Investing in ITSM training is a smart move for individuals and organizations looking to improve service delivery, boost efficiency, and align IT with business goals. But with so many training options out there, how do you choose the right provider? Here are key factors to consider when selecting an ITSM training partner: 1. Accreditation Matters Make sure the training provider is accredited by a recognized examination institute. Accreditation ensures the training content meets industry standards and prepares learners for official certification exams. 🦩ITSM Academy is a fully accredited PeopleCert partner and has been delivering ITIL and ITSM training since 2004. 2. Experienced Instructors Look for trainers who have real-world ITSM experience. Instructors should be not only certified but also capable of connecting theory to practice through case studies, examples, and interactive discussions. 🦩ITSM Academy Instructors are all ITIL Service Managers, ITIL Experts, ITIL Ma...

One of the questions I am often asked is, "How do we calculate the Return on Investment (ROI) of our ITIL Implementation". This week, a new case study was introduced covering: ROI Calculator Case Study Synopsis Traditionally, ROI and TCO are touted by software companies as a means to sell software. Many of us have become hardened to these calculations, as experience has show they were grossly over-inflated. To help combat this, in 2006, ITSM Academy shared a realistic, un-biased ROI calculator which enables users to estimate potential costs savings of: Incident Management Availability Management Unplanned Work Existing calculations can be easily tailored to produce similar process area calculations. Case Study Synopsis The case study also includes a collection of 25 published ROI statements and stories, broken out by industry type. The following is one of the quotes: "An ITIL program at Capital One resulted in a 30% reduction in system crashes and software-distribution...