Investing in ITSM training is a smart move for individuals and organizations looking to improve service delivery, boost efficiency, and align IT with business goals. But with so many training options out there, how do you choose the right provider? Here are key factors to consider when selecting an ITSM training partner: 1. Accreditation Matters Make sure the training provider is accredited by a recognized examination institute. Accreditation ensures the training content meets industry standards and prepares learners for official certification exams. 🦩ITSM Academy is a fully accredited PeopleCert partner and has been delivering ITIL and ITSM training since 2004. 2. Experienced Instructors Look for trainers who have real-world ITSM experience. Instructors should be not only certified but also capable of connecting theory to practice through case studies, examples, and interactive discussions. 🦩ITSM Academy Instructors are all ITIL Service Managers, ITIL Experts, ITIL Ma...

Investing in ITSM training is a smart step toward advancing your career, improving team performance, and driving organizational success. But training is just the beginning. The real value lies in how you apply that knowledge to create meaningful change. To help you maximize your training, we’ve compiled actionable tips for turning what you’ve learned into impactful results. 1. Define Your Goals Before Training Starts Begin with the end in mind. Ask yourself (or your boss): What do I/we want to achieve after this training? How will this course help me address current challenges in my role or organization? Clear goals give your learning purpose and focus. Whether it’s streamlining a process, improving service delivery, or boosting team collaboration, having a defined objective ensures that your training aligns with real-world needs. 2. Engage Fully During Training Your training experience is what you make of it. To maximize your learning: Participate actively : Ask questions, share you...

One of the leading questions following the release of ITIL 4 is “How do I Transition from ITIL V3 to ITIL 4?   Which translates to, how do you proceed to adapt existing processes to the new way of working?  The answer is… ITIL 4 for ITIL 4. What? That’s right! ITIL 4 has the best practice for “adapting” and might I include “accelerating” the ITSM processes that you have in play today. Below is an outline of principles, concepts and precepts from ITIL 4 guidance that will help. Ongoing Continual Improvement has always been a best practice. Therefore: How do you proceed to adapt existing processes to the new way of working? Each is discussed here at a very high level. First and foremost, START WHERE YOU ARE!  Continual Improvement - ITIL 4 is the next logical progression of your improvement cycle. Business Requirements are dynamic and therefore we must be dynamic in order to provision for evolving business and customer needs. We must be responsive (Agile) an...

How would you describe having fun? When asked, many will describe the outcomes from having fun as a time when they feel most alive! Educators from Kindergarten classrooms through college and career training courses will integrate blended learning techniques to increase the knowledge transfer and comprehension of concepts being taught. Some will say that is fine but making it “fun” is a waste of time; a luxury.   Perhaps.   Is it?   Why not just learn the facts?   Why should we attempt to have fun along the way? Left Brain; Right Brain Many in IT Service management such as engineers and IT staff have proven to be predominantly left brain driven.   Great!   This means they have natural ability to learn facts, have logical thoughts, see things sequentially and are very rational thinkers.   These will do well on exams. Right Brain dominant individuals are more intuitive, see things holistically, and are great at synthesizing information.   We...

Are you a student or a learner? We do not often stop to think about the labels that society applies to us during our everyday lives. However, the roles we play and the labels we apply can be very reflective of how we see the world and how we react to the environment around us. Such is the case of the roles or labels of ‘student’ and ‘learner’. So what do these labels mean and which one is the proper one to apply at a given time? The role of student is one that has to do with skills and competencies. The role of learner has to do with passion and curiosity. Students are time-bound; learners are life-long. We associate students to curriculums, objectives and expectations. We associate learners to awareness, visions and desires. Students sit in classrooms; learners inhabit the world. Students gain through education and training; learners gain through experience and inspiration. So which is the right role to play or label to wear? Well, both are correct and are not mutually exclu...

In 1911, Frederick Winslow Taylor initiated the modern practice of business management. In his work Principles of Scientific Management , Taylor put forth the idea that running and managing a business is a science based on data and proven methods, rather than a series of ad hoc, unguided and uncontrolled actions. Unfortunately, Taylor was a victim of his day and age. He had good intentions in putting forth “scientific management”, but based his ideas on some flawed principles. Taylor stated one these principles in this way: “Now one of the very first requirements for a man who is fit to handle pig iron as a regular occupation is that he shall be so stupid and so phlegmatic that he more nearly resembles in his mental make-up the ox than any other type. The man who is mentally alert and intelligent is for this very reason entirely unsuited to what would, for him, be the grinding monotony of work of this character. Therefore the workman who is best suited to handling pig iron i...