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ITIL and PMBOK

Thanks for the great question Beverly. ITIL V3 and PMBOK Project Management are both best practices that fall under the larger umbrella of IT Service Management (or really just overall Service Management). ITIL focuses on the lifecycle of services, while PMBOK focuses on the lifecycle of projects. Services are all of the things we do to deliver value to our customers. In effect services are a type of product. Projects are temporary (short term) endeavors we undertake to accomplish specific outputs. So we can look at projects as one mechanism or vehicle for establishing and delivering services, products, solutions, etc. The decision as to undertake a project will be made as a result of ITIL Service Strategy and Service Design. The project team may then use PMBOK best practices for accomplishing the goal, objective or output identified during Strategy and Design. Conceptually this places Project Management roughly equivalent to ITIL Service Transition activities (with some overlap to Ser...