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Showing posts with the label Agile Service Management Guide

Your Process Is Either Improving or Deteriorating

Do you ever notice you can hear things over and over and then there is that one moment where a comment or phrase all of a sudden shouts at you with real meaning and significance? I’d like to share one of those aha moments with you. I recently took a class called Certified Agile Process Owner (CAPO). During that class the instructor, Donna Knapp responded to a learner and said …  “Remember that your process is either improving or it is deteriorating”.  For some reason while thinking about that from an Agile Service Management perspective I thought REALLY?! That is so very true. If we think about it, by the time we define, deploy and utilize any set of process activities the objectives could change, the technology used certainly has changed and the overall requirements for any one of those process activities or procedures could have changed. Today we all know that business requirements are dynamic. All the more reason for taking an iterative approach to process design. For