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Showing posts from July, 2020

The Four Dimensions of ITIL 4 and the Changing World of Work

Originally posted on owlpoint.com, June 15, 2020, and written by Mark Blanke, CEO of Owlpoint, and Chairman of The CIO Initiative

The Four Dimensions of ITIL 4 and the Changing World of Work

Recently Twitter CEO Jack Dorsey announced his employees could continue working from home “forever.” Knowing some people like an office environment, Dorsey is keeping the door open for those who want to return to the workplace. But ultimately, he is leaving it up to each employee to decide what they want to do. Dorsey’s statement follows reports that Fortune 100 corporations, including JPMorgan, Facebook, Capital One, Amazon, Microsoft, Zillow, and others, are extending work-from-home policies.

Post-COVID-19, having employees in an office environment can be a sticky proposition. What if someone falls ill and infects others? What if a valued employee simply doesn’t want to come in – ever? What if half of your office space is continually empty? This leads to another question – why rent expensive commer…

IT's impact on the employee and customer experiences during COVID-19 (and beyond)

Originally posted on tsoshop.co.uk, AXELOS Global Best Practice Blog, July 2020 and written by Rae Ann Bruno, President of Business Solutions Training, Inc (BST)


As it became evident that sheltering was going to be a requirement during COVID, things changed drastically and quickly for organizations. The workforce became remote virtually overnight. Information technology (IT) was suddenly 'at the table' with the business decision makers - some for the first time - to help organizations set-up a remote workforce and service their external customers. What IT accomplished for their organizations, demonstrates the value of the ITIL 4 guiding principles and a focus on the employee and customer experiences.

According to PRINCE2, a project is 'a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case.' Project managers are empowered to chair the project team and direct them toward successful delivery…