A lot of organizations today are focusing on improving their time to market and also looking at tactical ways to be able to deliver services without causing massive "All Hands on Deck" outages. How can we deliver quality services faster at the least amount of cost? Varied methods such as Agile, Lean, Six Sigma and other service management process activities and methods have been attempted. Why are we missing the mark? Why does the business not see the type of returns that are touted? Perhaps if there was more of a focus on the strategy, or at least as much time and effort as is put forth in the tactical and operation space, we would see better results. Is it time to shift the focus? Having a clear strategy will help your organization to be able to link tactical plans and operational activities to outcomes that are critical to customers and to the business as a whole. With clear strategic initiatives, governance and best practice princi...