The question about how to manage virtualization and configuration items pertaining to the Cloud continues to challenge service management practitioners and managers who are trying to strategize and architect a working solution to provision business services. Some would say the idea of the CMDB (Configuration Management Database) is dead because we use the infamous “Cloud”. Let’s start with a refresher about the structure and purpose of a CMDB and system and then move into how that relates to the management of virtual Configuration Items or Cloud services. Configuration Management System The key to a CMDB, or the sets of data that comprise your broader Configuration Management System (CMS), is “Relationships”. When provisioning a service, the service provider must be able to manage and control all of the items necessary to produce “Value” to the consumer. All elements in the end to end service that need to be managed and controlled are referred to as a Conf...