There are several problem analysis techniques which are discussed in the V3 Service Operation book, including brainstorming. I have used brainstorming sessions often in my career. Brainstorming is used throughout the problem solving process whenever the team needs to generate ideas quickly and effectively. Some sessions have been very valuable, others not so much. What was the difference? Basically, we need some structure around the sessions and some rules of engagement. Let’s begin by defining brainstorming. This is a technique used to quickly generate a list of ideas by a team to solve problems or issues. The relevant people must be gathered together either physically and/or electronically to increase creativity and idea generation in a very short amount of time. Here are 3 different types of brainstorming methods: Free Wheeling Brainstorming Participants call out their ideas when they occur to them and in no particular order. A recorder posts all ideas for everyone to see...