I have often been asked what value does the Service Acceptance Criteria (SAC) provide? Along with other criteria and elements, the Service Acceptance Criteria forms what is described in ITIL and the Service Design Package. With so much importance on Design, Development and Deployment, the significance of the SAC increases as we look to optimize service value. Do you want to increase value to your business and customers? First let’s understand what the SAC is. Service Acceptance Criteria: A set of criteria used to ensure that an IT Service meets its functionality and quality requirements and that the IT Service Provider is ready to operate the new IT Service when it has been deployed. This set of criteria is in the form of a formal agreement that an IT Service, Process, Plan or other deliverable is complete, accurate, reliable and meets the specified requirements. In the past, this has sometimes been thought of and enacted on at the end of the...