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Showing posts with the label ITIL 4 Class Details

ITIL® 4 - Direct, Plan and Improve (DPI)

Every successful organization in the world must strive to create a “learning and improving” culture that permeates all areas of operation.  The ITIL 4 Qualification Scheme has two main streams for advanced learning and certification: The ITIL Managing Professional, The ITIL Strategic Leader Direct, Plan and Improve is so critical it has become the universal module, that stars as a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.  The ITIL 4 Direct, Plan and Improve (DPI) training and certification course provides individuals with the real-world skills necessary to create a learning and improving IT organization. This class will focus on working holistically and aligns with principles from AGILE, LEAN and Continuous Delivery optimization. Leaders, practitioners, and all service management professionals understand that strategy is key and will walk away with a strong and effective basis for strategic direction. Learners acq

ITIL® 4 – Create, Deliver and Support (CDS)

Create, Deliver and Support (CDS) is one of many content areas of focus within the ITIL 4 guidance . It is included in the ITIL 4 schema for ITIL Specialist certification and is one of the many modules contained in the Managing Professional Transition class .  Create, Deliver, and Support (Training and Certification) is an advanced course that requires the ITIL 4 Foundation knowledge and certification. It takes a deeper dive into core areas of holistic thinking and application by understanding clearly; the Service Value System, Service Value Chain and the Anatomy of a Value Stream. To create, deliver and support services, specialists need a broad set of competencies to meet the dynamic need and demand for digital services. Proficiencies gained will help professionals optimize end to end value and must expand beyond tech to include such things as:  Radical soft skills that take communication, leadership, and innovation to the next level Ability to provide

Transition to ITIL® 4 – Managing Professional Transition (MPT) - 17 ITIL V3 Credits Required

If you have ITIL Expert Certification or 17 ITIL v3 Credits you are eligible to transition UP!  The Managing Professional Transition certification classes are filling up quickly, and are only available for a limited to, so we recommend that you grab your seat..."while the getting is good" :-).  ITIL 4 Foundation is NOT a prerequisite. However, the Foundation course provides exposure to concepts and practices which aren't covered in MPT. The ITIL 4 Foundation Module of MPT will give you a good introduction to the Service Value System, The Service Value Chain, Service Relationships and more. Reach out to the Academy team for your discount on your ITIL 4 Foundation training. Managing Professional Transition will start you on your journey for new ways of thinking and new ways to approach best practice and like any other bridge or transition class, it has a short shelf life! The Managing Professional Transition Course covers: Key ITIL 4 concepts And from the adv

Calling All ITIL Experts

What is an ITIL Expert?  An evangelist?  A champion?  A coach? D.    All of the Above .  Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization. So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL. ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together? Agile Service Management describes how to adapt Agile and Scrum values and practices to ITSM process design and improve